Delete your Dungeon Dash account

Request deletion of your Dungeon Dash: The Lost Kingdom account and associated online data from Oakmont Interactive. You do not need the app installed to make a request.

1. Open our contact form and choose Dungeon Dash account deletion, or email support@oakmontinteractive.com.
2. Use the email associated with your game sign-in and include your player name. Write “Please delete my Dungeon Dash account and associated data.” Never send your password.
3. We will verify ownership through a reply to the account email before deleting anything, then confirm completion. We aim to complete verified requests within 30 days.

What is removed?

Your Dungeon Dash Firebase login account, reserved username, leaderboard entries, submitted runs, invitation code, referral relationships, reward claims, notification registrations, gameplay summaries, linked guest records, eligible permanent-progress records and our purchase/entitlement records. These records cannot be recovered after deletion. Your Google account is not deleted.

Guest records and purchases

Unlinked guest records use an installation identifier rather than your email. Contact support while you still have access to the installation so we can help identify the relevant record. Uninstalling does not itself delete server records.

Deleting your game account does not delete your Google account or transaction records independently held by Google, and is not a refund request. Our permanent-progress and ownership records are included in account cleanup, subject to stated retention exceptions.

What remains on your phone?

Device-local progress and settings are separate. Clear Dungeon Dash’s app data or uninstall the game if you also want to erase that local save.

Limited records may need to be retained for legal, fraud-prevention or security reasons. We will explain any exception in our response. For details about service providers and your information, see our Privacy Policy.